Privacy Policy

Updated: 1/7/2025

At ClaimMyVideo, we take the protection of your personal data seriously. This policy explains what information we collect, why we collect it, and how we protect it in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller for the processing of your personal data is:
ClaimMyVideo
Email: contact@claimmyvideo.com

2. What personal data do we collect?

When you create an account or use our services in other ways, we may collect the following information:

• Contact information: Such as name and email address.
• Account data: User ID, login details, etc.
• Communication: Information you send to us via email, support requests, or similar.

We do not collect sensitive personal data (such as social security numbers, health data, etc.).

3. Purpose and legal basis (GDPR Article 6)

We process personal data for the following purposes:

• Performance of a contract (Art. 6(1)(b)): When you are a customer or user of our service, we process your data to provide the services you have requested (account creation, service access, billing, etc.).
• Legitimate interests (Art. 6(1)(f)): To secure our systems, optimize our business processes, and protect copyright holders' content, we may process certain information necessary for the effective and secure functioning of the service.

4. Non-personal data from third parties

Our system also processes non-personal information (such as URLs, IDs, etc.). This data is used solely for temporary purposes, such as identifying potentially infringing content. Once a case is closed, the data is anonymized or deleted in accordance with our policies.

5. Data storage and deletion

• Temporary processing: Any third-party data (e.g., URL, channel ID) is only stored as long as necessary to protect the copyright holder’s content and complete case processing. Typically, data is stored for up to 7 days, but in cases of slow processing, the period may be extended to 30 days.
• Deletion/anonymization: Once a case is closed, the data is automatically anonymized or deleted. This ensures that no remaining data can be traced back to specific sources.
• User data: Your contact information is stored as long as you have an active account. Upon account closure or request, we delete your personal data unless required by law to retain it.

6. Information sharing

We never share personal data with third parties for marketing, resale, or similar purposes. Data may be shared with trusted subcontractors (e.g., hosting providers) acting on our behalf under strict data processing agreements and security requirements.

7. Your rights (GDPR Articles 13 and 14)

You have the right to:

• Request access to the personal data we process about you.
• Request rectification of inaccurate information.
• Request deletion of data when it is no longer needed for the purpose it was collected for (or if processing is unlawful).
• Object to processing based on our legitimate interests.
• Request restriction of processing in certain cases.

If you wish to exercise your rights, you can contact us at contact@claimmyvideo.com.

8. Security measures

We take appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, or destruction.

9. Cookies

We use cookies on our website to improve your user experience and provide essential functions. You can always reject or delete cookies through your browser settings.

10. Changes to this policy

We reserve the right to update this privacy policy from time to time. Changes take effect when published on our website. The date at the top indicates the latest update.

If you have further questions, feel free to contact us at contact@claimmyvideo.com.